COVID-19 Guidelines and Policy

COVID-19 Safeguarding Policy

We have made adaptations to how we operate our practice. 

We follow best practice advice and guidance from Public Health England, the World Health Organisation and the Centre for Disease Control (USA) in respect of health and social care practice in the current COVID-19 environment.

Before you attend:

Whether you are a new or returning patient, we will need to assess your condition and your current health by text on the evening prior to, or on the day of your appointment.

If you have any flu symptoms, are recovering from COVID-19, have a member of your family or work colleagues who are unwell, or you live with someone vulnerable, we may need to postpone your appointment. If we cannot see you at this time we can usually assist you with a multitude of helpful tips and online exercise videos.

At the clinic:

If you have an appointment confirmed to attend, it will be scheduled at a time to minimise the likelihood of meeting another patient in the building.

  • Please arrive on time

  • Park on the driveway if coming by car. 

  • Wait in your car for the designated time if early.  Please don't come into the waiting area earlier than 5 minutes before your appointment - ideally just on time is best.

  • Cycles can be padlocked on the handles by the front door. We would prefer it if you don't ask to bring bikes or scooters into the hallway of the clinic. The padlock area is well off the footpath and CCTV monitor this area too.

  • Ring the bell, it's sanitised between clients - use your elbow if preferred. We will answer the door and endeavour to take you directly to your treatment room without having to wait.

  • Sanitise your hands on entering and if you do not have a mask we will very likely provide you with one to protect yourself and the practitioner. You are welcome to wear gloves if you wish.

Once we have welcomed you at the entrance door, we will take you to the wash room where we will ask you to thoroughly wash your hands. You need touch nothing but the tap - all handles, light switches etc. are sanitised between every patient and there is no need to touch them. If you do so by mistake, rest assured they have been sanitised. You can use the hand sanitiser by the front door, or in the treatment rooms, as many times as you like. 

Once your hands are sanitised,  we direct you into the sanitised therapy room.

In the therapy room:

  • The room will look rather sparse.

  • The whole clinic has wash down rubber flooring with no carpets or soft furnishings. This makes it easier to sanitise.

  • Paper couch roll and pillow case covers (over wipe down sanitised pillows) and towels are changed at every treatment.

  • The room is aired between patients - weather permitting, you can have the doors open to the courtyard garden if you prefer.

  • Once we are both in the room the practitioner will wash hands, apply their apron,  and gloves (and goggles if required) in front of you. They will already be wearing a mask.

  • Pillows (wipe down with covers), the couch, couch levers, chairs, handles and switches  are pre-sanitised, but we can easily wipe over them again at your request.

  • After treatment, the practitioner will remove their apron and gloves whilst you dress. You will leave the room together, so the therapist touches the handles for you - but we can leave you to undress and dress alone if you prefer.

  • The practitioner takes you to reception, where you can make contactless payment, or if your card is inserted into the machine we sanitise your card and machine. You can choose to pay online. 

  • Once in reception, your therapist will end the consultation promptly in order that you leave the clinic before the next patient arrives, and to enable us to sanitise the clinic.

  • If you have questions about your treatment, ideally,  please try to ask them when in the treatment room.

  • We show you out of the clinic and open the door for you. You can sanitise your hands again on leaving.


  • Elaine Everitt lives above the clinic so has not used public transport to get to the premises.

  • We follow the 7 - 14 day exclusion rule if we or a member of our household are showing symptoms.

  • Please try to avoid bringing bags, shopping, extra coats, jackets to the clinic. Wear clothes that are easily removed for treatment and avoid wearing jewellery such as necklaces and bracelets (if possible). We can give you a bag to put all your jewellery in if needed. We will ask you to only bring your handbag/ valuables into the treatment room. Other bags can be left safely in the hallway. 

  • If you are bringing a baby or toddler for treatment, please bring their own toys and muslin cloths for amusement and for a baby to lie on. We cannot provide toys or books for children.